After doing that, I'm still seeing the same issue. Update, which the Dell tech recommended, however, wasn't included in the Guide Me automatic help). Since that didn't work, I then ran the upgrade to 10, and only updated the Dell drivers (making sure to run the Today I did it before even doing the W7 setup. Yesterday, I tried making the backup after doing all of the work in W10. We purchased these shipped with W7 installed, but with a 10 Pro upgrade license. You also swapped back and for between the 32- bit or 64- bitĪ little bit more background on the system. UEFI, Legacy Options ROMS enabled, AHCI, secure boot off Legacy, Legacy Option ROMS disabled, AHCI, secure boot off Legacy, Legacy Option ROMS enabled, AHCI, secure boot off We did the following (which is a little more than I did yesterday)(from the tech's email): I worked with Dell this morning (using a different brand new laptop), and got the same results. The only thing I was able to accomplish was wiping out all of the work I had done getting the image ready. I worked on it for several hours yesterday (changing various settings in the BIOS, like switching from RAID ON to AHCI in SATA Operations, enabling Legacy Booting, etc). Whenever I go into the Acronis Backup and Recovery 11.7 (though I did try 11.5) setup, I only see my external drive in my "what to backup" section. I have a new Precision 3510 that I'm trying to image (since I will be deploying 17 more of these).
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